Return Policy
At Premier Tents, we stand behind our products 100%. If you need to return an item, please note the following:
- Authorization required. All returns need a Returned Goods Authorization (RGA) number. Contact us by phone (360) 603-9525 or orders@premiertents.com to get one. We cannot accept returns without prior authorization.
- Original packaging. All items must be returned in their original packaging.
- Non-defective returns. Items returned for any reason other than a defect must be unused and in the original packaging. The buyer is responsible for return shipping costs, and these returns are subject to a 25% restocking fee.
- Used merchandise. We do not give credit or refunds for used merchandise.
- Defective items. If you received a defective item, please call us first to get an RGA number. Then return the item with a copy of your invoice and let us know whether you’d prefer a replacement or a refund. Return shipping costs and the restocking fee do not apply to defective items.
Orders Damaged in Shipping
Please notify us immediately so we can take the proper steps to replace the damaged merchandise.
Questions?
Call us at 877-746-8368 or email Staff@Premiertents.com.