Return Policy 

How do I return something to Premier Tents?

At Premier Tents, we stand behind our merchandise 100%.

When returning items:

1. Any returned item must have a Returned Goods Authorization number (RGA #). Please call to receive your RGA. We cannot accept any returns without prior authorization.

2. All returned items must be in the original packaging.

3. Any items returned for reasons other than defects must be unused and in the original packaging. Any shipping costs for returned merchandise other than for a defective item will be the responsibility of the buyer. Except for defective items, any returned merchandise will be subject to a re-stock fee of 25%.

4. We will not give a credit or refund for used merchandise.

5.  If you have received a defective item from us, please call first to have an RGA issued, then return the item and a copy of your invoice.  Please inform us which you prefer:  a replacement item or a refund for the defective merchandise.

For orders that are damaged in shipping:

Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

If you have questions about a return, please call us at 877-746-8368 or e-mail Staff@PremierTents.com .